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    Clients Rights

    If you have any concerns about the quality of services you are receiving or believe that your Client Rights have been violated, you may file a formal complaint.


    Who Can Help Me
    You may ask any Thompson staff member you know and trust to assist you in reporting a complaint/grievance verbally or in writing.


    What Happens Next?

    Your complaint will be submitted to the Performance & Quality Improvement Department to conduct an internal investigation. Results of that investigation will be reported to you and/or your legal guardian.


    What Happens If I Do NOT Agree with Thompson’s Response to My Complaint?

    You may file a formal complaint with any of the following External Regulatory Agencies at any time. If needed, a Thompson staff can assist you in this process.

    1. Cardinal Innovations Healthcare Complaint Line – 888.213.9687. (If you are from another MCO catchment area, Thompson staff can provide you with the contact number for your MCO.)
    2. The Joint Commission – or 630.792.5800.
    3. Disability Rights N.C. – 877.235.4210.
    4. To report Fraud, Waste or Abuse, you may contact the NC DHHS Customer Services Line at 800.662.7030, or the DMA at 877-DMA-TIP1 (877.362.8471).

    All of these agencies offer anonymous reporting options.

    Who Is Thompson’s Client Rights Advocate?

    Hannah Dunham
    Chief Performance & Quality Officer
    704.536.0375 ext 6