If you have any concerns about the quality of services you are receiving or believe that your Client Rights have been violated, you may file a formal complaint.
Who Can Help Me
You may ask any Thompson staff member you know and trust to assist you in reporting a complaint/grievance verbally or in writing.
What Happens Next?
Your complaint will be submitted to the Performance & Quality Improvement Department to conduct an internal investigation. Results of that investigation will be reported to you and/or your legal guardian.
What Happens If I Do NOT Agree with Thompson’s Response to My Complaint?
You may file a formal complaint with any of the following External Regulatory Agencies at any time. If needed, a Thompson staff can assist you in this process.
1. Cardinal Innovations Healthcare Complaint Line – 888.213.9687. (If you are from another MCO catchment area, Thompson staff can provide you with the contact number for your MCO.)
2. The Joint Commission – www.jointcommission.org or 630.792.5800.
3. Disability Rights N.C. – 877.235.4210.
4. To report Fraud, Waste or Abuse, you may contact the NC DHHS Customer Services Line at 800.662.7030, or the DMA at 877-DMA-TIP1 (877.362.8471).
All of these agencies offer anonymous reporting options.